Terms and Conditions

Product Information

Naturo Comfort strives to provide accurate and up-to-date information about our products, including mattresses, pillows, blankets, and quilts. We make every effort to ensure that product descriptions, images, and specifications are accurate. However, we do not guarantee that the descriptions are complete, current, or error-free. Product images are for illustrative purposes only and may not reflect the actual product color or size precisely. We reserve the right to modify product descriptions and specifications without prior notice.

Order Processing

Orders placed on the Naturo Comfort website are processed within 1-2 business days, excluding weekends and public holidays. After placing an order, you will receive an email confirmation with details of your purchase. If you need to modify or cancel your order, please contact our customer service team within 24 hours of placing your order. Once the order has been processed and shipped, changes or cancellations cannot be accommodated. Naturo Comfort reserves the right to refuse or cancel any order at our discretion.

Payment

All transactions conducted through our website are secure. We accept various payment methods, including major credit and debit cards, as well as online payment services. Payment is due at the time of purchase. By providing payment information, you confirm that you are authorized to use the payment method and agree to pay the total amount of your order, including any applicable taxes and shipping fees. In the event of a payment error or unauthorized transaction, please contact us immediately to resolve the issue.

Limitation of Liability

Naturo Comfort is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our total liability for any claim arising out of or related to your purchase shall not exceed the amount paid for the product in question.

Changes to Terms

We reserve the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after any changes constitutes your acceptance of the updated terms.

Shipping and Delivery

Naturo Comfort offers standard shipping for all orders. Delivery times may vary depending on your location, the availability of the product, and the shipping method selected. While we strive to meet estimated delivery times, we are not responsible for delays caused by third-party carriers or unforeseen circumstances. Shipping costs are calculated based on the weight, dimensions, and destination of your order and will be displayed at checkout. Please ensure that your shipping address is accurate to avoid any delivery issues.

Returns and Refunds

We want you to be completely satisfied with your purchase. If you need to return a product, you may do so within 3 to 4 days of receiving your order. To be eligible for a return, items must be in their original condition, unused, and in their original packaging. To initiate a return, please contact our customer service team for instructions. You are responsible for the cost of return shipping. Once we receive and inspect the returned item, we will process a refund to your original payment method. Please allow up to 10 business days for the refund to be reflected in your account. If the returned item is not in its original condition or is damaged, we reserve the right to deny a refund or issue a partial refund.